HR Solutions, Inc. — Director of Consulting — Survey Research (NON-IT)

HR Solutions is an international management consulting firm that provides opinion survey instruments, training and development services, management assessments, and results-oriented advisory services. Our firm specializes in designing and administering surveys concerning job satisfaction, quality, benefits, safety, customer service, customer satisfaction, and sales. As our name implies, we help our clients solve current and future problems.

We are seeking a Director of Consulting to help us keep pace with the growth in our business. We offer a competitive salary, a comprehensive benefits package, and excellent opportunity for growth. The Director of Consulting is responsible to provide management consulting advice to our clients from a variety of methods including, but not limited to: senior level presentations, feedback/focus group facilitation, training on action planning and other consulting services, and final report writing to help ensure that we meet and exceed client expectations.

Competency: Personnel Management

1. Able to effectively organize and respond to the competing needs of personnel, including independent consultants
2. Analyze resource availability and direct work to the appropriate channels
3. Recognize discrepancies between expected and actual employee behaviors, and can respond appropriately

This competency is illustrated by completing the following tasks:


• Supervising a team of internal consultants and independent consultants
• Interviewing and hiring potential candidates
• Evaluating employee performance and coaching where necessary
• Managing PTO requests and work schedules
• Conducting team meetings

Competency: Leadership

• Able to motivate others to take action on issues important to the future of HR Solutions
• Exhibits independent initiative, volunteering to manage high profile projects, improve current systems, investigate problems, etc
• Models exemplary consulting skills (knowledge, new products, etc.) for all team members
• Creates sales opportunities for HR Solutions
• Creates valued training initiatives that lead to positive change outcomes for consultants

This competency is illustrated by completing the following tasks:


• Responsible for the successful completion and quality of the team's projects, feedback facilitation, employee engagement, etc
• Responsible for training the new consultants, both internal and external
• Provide creative ideas for improving efficiency and effectiveness of processes and services
• Create purposeful learning opportunities for the consulting team
• Motivate consultants to continuously improve billing

Competency: Facilitation

1. Conduct employee feedback sessions to garner comprehensive qualitative data validating or refuting statistical results
• Qualitative data must include examples, suggestions, ideas, etc. in order to provide client with actionable results
2. Assist client management with action planning
3. Extract concrete qualitative data from all levels of employees and managers based on statistical results

This competency is illustrated by completing the following tasks:


• Knowledge of the clients overall and departmental scores and where to probe to ensure high quality and actionable feedback sessions
• Gathering quick wins and having a meaningful discussion with the client after feedback has been concluded

Competency: Presentation Skills

1. Present initial survey results to client's senior management
2. Present final report findings
3. Conduct on-site or conference sales calls
4. Speaking engagements

This competency is illustrated by completing the following tasks:


• Thorough knowledge of the quantitative and qualitative data gathered from the survey process
• Communicate learned best practices and recommendations to the clients and/or seminar participants

Competency: Coaching/Guidance

1. Coach management on how to effectively respond to survey results at the interim phase of the process
2. Conduct training for internal survey administrators and internal feedback facilitators, as requested by clients
3. Conduct training for survey results interpretation and analysis, as well as communication and action planning, as requested by clients
4. Coach client's senior management on the Post-Survey Communication and Action Planning process
5. Coordinate team building for specific clients
6. Provide guidance and direction to more junior consultants, project managers, support staff, etc
7. Provide clear feedback to other consultants on their work, especially with the feedback process
8. Provide input in other staff's performance reviews as needed
9. Provide insight and ideas for new products and services for HR Solutions
10. Provide creative ideas for improving efficiency and effectiveness of processes and services

This competency is illustrated by completing the following tasks:


• Knowledge of the products and services HR Solutions can offer
• Learning and developing overall industry knowledge
• Understanding the HR Solutions survey methodology and consulting practices

Competency: Written/Verbal Communication

1. Answer sales inquiries, qualifying potential clients on actual needs
2. Work with client to establish proper Feedback session schedule, including specific work groups with lower/higher satisfaction levels
3. Write clear and detailed feedback summaries
4. Write Final Report with concrete and actionable recommendations
5. Prepare final report presentation
6. Develop custom recommendations to address client opportunities for improvement
7. Ability to effectively interact with top executives, senior management, middle management, and professional, technical, and clinical staff, as well as support/clerical staff, production workers, etc

This competency is illustrated by completing the following tasks:


• Fully understanding the sales process and what HR Solutions can offer our clients
• Developing creative and comprehensive recommendations that can be implemented by our clients
• Probing employees using the analysis and department specific data

Competency: Knowledge of HR-related topics/workplace issues

1. Manage and conduct other consulting projects as necessary, i.e., job task analysis, management assessments, teambuilding, mentoring, leadership development, training, communication processes, etc
2. Provide ongoing consulting and coaching to all clients
3. Work with client senior management to create a list of additional items to probe during feedback

This competency is illustrated by completing the following tasks:


• Bringing new ideas and topics relating to Human Resources to the team through research
• Developing new products or services that HR Solutions can provide to our clients through research or best practices identified by clients

Competency: Results-Driven Performance

The Consultant will:

• Generate billing revenue of at least, $100,000 per calendar year
• Meet customer service expectations on consultants (internal and external) performance, drive high customer satisfaction and results
• Develop new consulting services or products

Education/Experience:


• Bachelors Degree required (Business Administration, Human Resources Management, Organizational Development/Effectiveness, Psychology, or related field preferred)
• Masters Degree preferred
• Experience in Human Resources Management, Organizational Development/ Effectiveness, Business Administration, Management, or related field preferred

Requirements:


• Full-time position
• Ability to travel 25% to 50% of work time, (at times on short notice)
• Solid working knowledge of MS Office programs (Outlook, Word, Excel, etc.)

Additional Skills/Abilities:


• Strong leadership/management skills
• Strong consulting knowledge and background
• Strong statistical background
• Sales and business acumen
• Strong organizational skills
• Strong interpersonal skills, relationship building, executive credibility
• Ability to analyze both statistical data and qualitative data to form sound conclusions and recommendations

Please put "Director of Consulting" in the Subject Line of your email.

Please send your resume with a cover letter including salary expectations via email to jobs@hrsolutionsinc.com

HR Solutions is an Equal Opportunity Employer.