Patient Satisfaction Survey

In the healthcare industry, patient satisfaction is the number one goal. Conducting a Patient Satisfaction Survey is a great way to discover how your patients feel about the care they received from your organization. Thanks to a new partnership, HR Solutions is now able to offer Patient Satisfaction and HCAHPS surveys. HR Solutions can provide you with the data you need to understand your patients' perceptions, thus initiating positive outcomes that meet or exceed your patients' highest expectations.

HR Solutions' actionable Patient Satisfaction Survey results provide the quality improvement knowledge that impacts positive patient relations in the following ways:

• Understand and identify the principle drivers of Patient Satisfaction, as well as the factors that lead to Patient Dissatisfaction and lost future business.
• Verify whether patient expectations match your hospital's goals, objectives, and strategies to strengthen patient loyalty.
• Develop quality improvement programs from patient feedback, solutions, and red flags.
• Continuously monitor and strengthen the quality and level of patient care.
• Correlate Patient Satisfaction Survey data to Employee and Physician Survey data to understand the relationship between your most important external and internal assets.

Survey Administration

Our Patient Satisfaction Survey can be administered via internet, telephone, hand-held self-entry devices, paper/pencil, or a combination of two or more methods. When internet administration is selected, patients would receive a website address to take the survey either on-site or at home. For telephone administration, our trained callers will contact patients after their visit to your organization. For self-entry devices, patients will be surveyed on-site before the patient leaves the facilities. Data is automatically stored on the device and then downloaded to our office. For paper/pencil administration, a written survey is mailed to patients after their visit.

HCAHPS

HR Solutions is proud to provide HCAHPS Data Collection and Public Reporting Program through our approved partner provider. Matched with our years of expertise in survey measurement and data analysis, we are pleased to now assist healthcare organizations in meeting the requirements of the HCAHPS Program. Your organization can utilize our HCAHPS survey as a stand-alone project, or include the HCAHPS survey as a part of your Patient Satisfaction Survey.

Competitive Advantage of Partnering with HR Solutions:

• Innovation – HR Solutions continues its history of innovation with flexible, technically advanced dynamic reporting and action planning solutions which demonstrate our ongoing commitment to enable improved, more efficient analysis and decision making for our clients.
• Focus – HR Solutions focuses on business outcomes which translate into positive organizational change. We have a proven track record of providing clients with meaningful patient satisfaction data, consultative interpretation and results-oriented advice linked to business objectives.
• Fast – HR Solutions sets itself apart with responsiveness to questions and expedited delivery of practical advice to our clients. We have the fastest turnaround time in the industry. Without exception, your statistical survey results with ActionPro^® will be returned to you within 10 business days of survey administration, guaranteed. If we fail to meet this deadline, you do not pay for the survey processing.
• Customized – HR Solutions provides individualized attention focused on each client's needs and tailors your engagement with your goals in mind.