HR Service Excellence Survey
Results
Your organization will reap the following benefits form the HR Service Excellence Survey. You will be able to:
- Identify the level of service your HR department is providing to its internal customers.
- Benchmark your level of service against other HR departments.
- Confirm what your internal customers value the most about your department.
- Identify strategically important areas for improvement.
- Form the foundation for your Human Resources strategic plan.
- Help set HR customer service priorities, thereby focusing your Human Resources department's energies on the areas of highest strategic importance
The survey results will identify the level of service your HR department is providing to its internal customers. More specifically, the results will not only confirm what your internal customers value the most about your department, but will also identify strategically important areas for improvement. This information can then form the foundation for your Human Resources strategic plan.
Dimensions
The HR Service Excellence Survey solidly measures the following key aspects of your Human Resources Department:
- Service Orientation
- Communication
- Employee Relations
- Knowledge
- Performance
The Custom Supplement will offer your organization the flexibility to include up to 25 more customized items, which respondents answer using the other response grid on the back side of the survey.
Write-in comments
HR Solutions' HR Service Excellence Survey also includes a write-in comment section, which allows your managers and employees to express their sentiments on additional subjects related to their contact with the Human Resource department.
Administration Methods
HR Solutions offers survey administration through any one of the following formats: paper-and-pencil, Internet, Intranet, live telephone and automated voice response telephone.
For more information about HR Solutions' HR Excellence Survey, please contact us at (312) 236-7170 or via email at info@hrsolutionsinc.com.