Internal Customer Service Surveys
If the departments within your organization are not communicating with one another, providing high-quality, internal customer service, undoubtedly your level of external customer service is suffering as well. HR Solutions' Internal Customer Service Survey affords you the opportunity to gauge the performance of each of your departments relative to their internal customers.
Results
The HR Solutions' Internal Customer Service Survey can result in:
- A benchmark for comparison with competitors' departments.
- Improved organizational communication.
- Improved organizational performance.
Dimensions
Each item in the survey is combined with other related survey items to produce dimensions. The following is a sample list of survey dimensions many of our other clients have used:
- Overall Performance
- Service Orientation
- Communication
- Knowledge
- Teamwork
- Professionalism
- Involvement
Survey Strategies
You may choose to design your Internal Customer Service Survey in one of two ways.
You may create a separate survey for each department that you wish to measure. We would then fully customize each survey to a specific department.
You may choose to design one survey for all of the departments you would like to evaluate. Using the latter approach, the survey participant would simply identify the department about which they are responding to the survey items.
Write-In Comments
We also suggest you include a write-in comment section, which allows your internal customers to express their sentiments on additional subjects related to their contact with the department(s) being measured by the survey.
For more information about HR Solutions' Internal Customer Satisfaction Surveys, please contact us at (312) 236-7170 or via email at info@hrsolutionsinc.com.