HR Solutions, Inc. - IT MANAGER - ACTIONPRO

We Are Always Looking for Good People!

HR Solutions is an international management consulting firm that provides opinion survey instruments, training and development services, management assessments, and results-oriented advisory services. Our firm specializes in designing and administering surveys concerning job satisfaction, quality, benefits, safety, customer service, customer satisfaction, and sales. As our name implies, we help our clients solve current and future problems.

We are seeking a IT Manager - ActionPro to help us keep pace with the growth in our business. We offer a competitive salary, a comprehensive benefits package, and excellent opportunity for growth. The IT Manager - ActionPro™ is the leader of our internally developed online reporting and action planning system, ActionPro™. This individual will have a strong technical background with extensive experience in IT project management.

The IT Manager - ActionPro™ will be responsible for the following:

• Understanding of both the design of the system, architecture, application design, etc, and our business functions.
• Ability to interact with the development organization to prioritize changes, modifications, errors, etc.
• Ability to quickly problem solve/troubleshoot.
• Be a 'Forward Thinker' and anticipate ActionPro™ issues and updates based on the business needs.
• Update the ActionPro™ software both through the development organization and through his/her ability.
• Train internal staff on using ActionPro™.
• Answer technical issues and concerns; act as the ActionPro™ technical support contact for clients.
• Fully understand all the functionalities of ActionPro™.
• Update the technical manuals of the system - both internal manuals and external manuals.
• Able to navigate, troubleshoot and repair the inner workings of the ActionPro™ software.
• Tech Support (Internal AND External), meaning if clients have functionality problems, need passwords, etc.
• Quality management of the system; internal QA inspector of the system.
• Repeatedly make updates to ActionPro™ to better serve us and clients and communicate these updates frequently.
• When things are not right in ActionPro™ he/she should be able to get them resolved in a timely manner.
• Realize/remedy new design features and work collaboratively with the development organization.

This competency is illustrated by completing the following tasks:

• Do what is necessary to keep our ActionPro™ system up and running properly.
• Customer Satisfaction Scores on ActionPro™ and data accuracy above 90% favorable.
• Maximum ActionPro™ up-time.
• Plan and analyze system improvements, implementing them to completion in a timely manner.

Competency: Technical Computer Knowledge

The IT Manager - ActionPro™ has solid technical background, project management of IT applications, and ability to lead/implement technical updates to the ActionPro™ system.

The IT manager demonstrates proficiency with the following technologies:

• Application Development Life Cycle; including development and technical knowledge in SQL, ASP, C Sharp.
• Understanding of both the design of the system, architecture, application design, etc, and our business functions.
• Knowledge of survey statistics.
• Strong web application development/support experience.
• Function as the expert of the ActionPro™ system.
• Server side scripting.
• Networking principles.

This competency is illustrated by completing the following tasks:

• Maintain at least 90% favorable internal customer satisfaction score on ActionPro™.
• Be held accountable for the proper maintenance of ActionPro™.

Competency: Leadership

1. The IT Manager - ActionPro™ exhibits independent initiative, volunteering to manage high profile projects, improve current systems, investigate problems, etc.
2. The IT Manager - ActionPro™ works to help train all employees on how to most effectively use the ActionPro™ system.
3. Strong Customer Service skills.

This competency is illustrated by completing the following tasks:

• Do what is necessary to keep our ActionPro™ system up and running properly.
• Plan and analyze system improvements, implementing them to completion in a timely manner.

Competency: Problem-Solving

1. The IT Manager - ActionPro™ can analyze information logically in order to solve work-related challenges.
2. The IT Manager - ActionPro™ can break complex problems (such as maximizing software efficiency, while balancing costs and use of resources) into their individual parts, analyzing the characteristics of each.
3. The IT Manager - ActionPro™ is open to new ideas and perspectives, improving his/her ability to generate creative ideas and suggestions.
4. The IT Manager - ActionPro™ maintains composure and avoids emotionality when making decisions in demanding situations.

This competency is illustrated by completing the following tasks:

• Listen to suggestions and build ActionPro™ system to match what is needed as closely as possible.
• Using all current resources to find quick, effective solutions to problems both small and large.
• Research and utilize new technologies that may improve our system capabilities.

Competency: Communication

1. The IT Manager - ActionPro™ spoken and written communication styles are clear, descriptive and direct.
2. The IT Manager - ActionPro™ checks for understanding regularly, acknowledges that the purpose of communication is the client's improved understanding of the survey process through ActionPro™.
3. The IT Manager can adapt his/her communication style to the listener.

This competency is illustrated by completing the following tasks:

• Communicate system problems, solutions, and timeline to all necessary staff.
• Assist clients with survey communication planning.
• Work with ActionPro™ development organization on running data reports properly and accurately and ensuring the action planning system is updated regularly. .

Competency: Customer Service

External

1. The IT Manager - ActionPro™ helps address any ActionPro™ concerns that the clients may have.
2. The IT Manager - ActionPro™ works to create custom solutions per client requests, when possible.

Internal

1. The IT Manager - ActionPro™ is responsive to all coworker ActionPro™ technology requests. Making sure all staff members have the tools they need to do their job.
2. The IT Manager - ActionPro™ is available for questioning to effectively train employees on how best to use ActionPro™.

Education/Experience:

• Bachelors Degree required in related field (computer science, math, and engineering).
• Minimum five years experience in application development, web development, and IT project management.
• Strong technical background.

Please put "IT Manager - ActionPro" in the Subject Line of your email.

Please send your resume with a cover letter including salary expectations via email to techjobs@hrsolutionsinc.com

HR Solutions is an Equal Opportunity Employer.