HR Solutions, Inc. - TECHNICAL PRODUCTION MANAGER

We Are Always Looking for Good People!

HR Solutions is an international management consulting firm that provides opinion survey instruments, training and development services, management assessments, and results-oriented advisory services. Our firm specializes in designing and administering surveys concerning job satisfaction, quality, benefits, safety, customer service, customer satisfaction, and sales. As our name implies, we help our clients solve current and future problems.

We are seeking a Technical Production Manager to help us keep pace with the growth in our business. We offer a competitive salary, a comprehensive benefits package, and excellent opportunity for growth. The Technical Production Manager is responsible for all internal survey production work including direct supervision our 8 person (and growing) Production team and the management/leadership of our internal online reporting and action planning system, ActionPro™.

Competency: Leading/Managing the Production Team and ActionPro™ System

The Technical Production Manager is responsible for managing the production side of the survey process which includes:

• Survey design.
• Survey scanning.
• Written comment processing.
• Balanced workload distribution and delegation
• Vendor management.
• Proposal creation.
• Ancillary report generation - comprising both paper/pencil surveys and our online proprietary reporting and action planning system.

The Technical Production Manager is also the leader of our internally developed online reporting and action planning system, ActionPro™. This individual will have a strong technical background with extensive experience in IT project management.

The Technical Production Manager will be responsible for the following:

• Understanding of both the design of the system, architecture, application design, etc, and our business functions.
• Ability to interact with the development organization to prioritize changes, modifications, errors, etc.
• Ability to quickly problem solve/troubleshoot.
• Be a 'Forward Thinker' and anticipate ActionPro™ issues and updates based on the business needs.
• Update the ActionPro™ software both through the development organization and through his/her ability.
• Train internal staff on using ActionPro™.
• Answer technical issues and concerns; act as the ActionPro™ technical support contact for clients.
• Fully understand all the functionalities of ActionPro™.
• Update the technical manuals of the system - both internal manuals and external manuals.
• Able to navigate, troubleshoot and repair the inner workings of the ActionPro™ software.
• Tech Support (Internal AND External), meaning if clients have functionality problems, need passwords, etc.
• Quality management of the system; internal QA inspector of the system.
• Repeatedly make updates to ActionPro™ to better serve us and clients and communicate these updates frequently.
• When things are not right in ActionPro™ he/she should be able to get them resolved in a timely manner.
• Realize/remedy new design features and work collaboratively with the development organization.

This competency is illustrated by completing the following tasks:

• Customer Satisfaction Scores above 89% favorable.
• Do what is necessary to keep our ActionPro™ system up and running properly.
• Maximum ActionPro™ up-time.
• Plan and analyze system improvements, implementing them to completion in a timely manner.
• Development of procedure and processes to ensure accuracy, quality, and efficiency.

Competency: Technical Computer Knowledge

The Technical Production Manager has solid technical background, project management of IT applications, and ability to lead/implement technical updates to the ActionPro™ system.

The Technical Production Manager demonstrates proficiency with the following technologies:

• Application Development Life Cycle; including development and technical knowledge in SQL, ASP, C Sharp.
• Understanding of both the design of the system, architecture, application design, etc, and our business functions.
• Knowledge of survey statistics.
• Strong web application development/support experience.
• Function as the expert of the ActionPro™ system.
• Server side scripting.
• Networking principles.
• Intermediate Microsoft Excel skills are required, advanced skills are a distinct advantage.
• Intermediate SPSS and Microsoft Access skills, advanced skills are a distinct advantage.
• Ability to learn and understand software packages used to transfer, design and process surveys.

This competency is illustrated by completing the following tasks:

• Maintain at least 89% favorable internal customer satisfaction score.
• Be held accountable for the proper maintenance of ActionPro™.
• Be held accountable for the proper maintenance of the production metrics and measurements.

Competency: Leadership

1. The Technical Production Manager exhibits independent initiative, volunteering to manage high profile projects, improve current systems, investigate problems, etc.
2. The Technical Production Manager works to help train all employees on how to most effectively use the ActionPro™ system and production software and procedures.
3. Strong Customer Service skills.
4. Good/Solid people management skills.
5. Ability to manage multiple projects, workflow and tasks, and respond to changing priorities.

This competency is illustrated by completing the following tasks:

• Do what is necessary to keep our ActionPro™ system up and running properly.
• Plan and analyze system improvements, implementing them to completion in a timely manner.
• Ensure all production metrics are being measured and achieving/exceeding goals.

Competency: Problem-Solving

1. The Technical Production Manager can analyze information logically in order to solve work-related challenges.
2. The Technical Production Manager can break complex problems (such as maximizing software efficiency, while balancing costs and use of resources) into their individual parts, analyzing the characteristics of each.
3. The Technical Production Manager is open to new ideas and perspectives, improving his/her ability to generate creative ideas and suggestions.
4. The Technical Production Manager maintains composure and avoids emotionality when making decisions in demanding situations.

This competency is illustrated by completing the following tasks:

• Listen to suggestions and build ActionPro™ system and production system to match what is needed as closely as possible.
• Using all current resources to find quick, effective solutions to problems both small and large.
• Research and utilize new technologies that may improve our system capabilities.

Competency: Communication

1. The Technical Production Manager spoken and written communication styles are clear, descriptive and direct.
2. The Technical Production Manager checks for understanding regularly, acknowledges that the purpose of communication is the client's improved understanding of the survey process through ActionPro™ and other means.
3. The Technical Production Manager can adapt his/her communication style to the listener.

This competency is illustrated by completing the following tasks:

• Communicate system problems, solutions, and timeline to all necessary staff.
• Assist clients with survey communication planning.
• Work with ActionPro™ development organization on running data reports properly and accurately and ensuring the action planning system is updated regularly.

Competency: Customer Service

External

1. The Technical Production Manager helps address any ActionPro™ or survey production concerns that the clients may have.
2. The Technical Production Manager works to create custom solutions per client requests, when possible.

Internal

1. The Technical Production Manager is responsive to all coworker ActionPro™ or survey production technology requests. Making sure all staff members have the tools they need to do their job.
2. The Technical Production Manager is available for questioning to effectively train employees on how best to use ActionPro™ and survey production tasks.

Education/Experience:

• Bachelors Degree required (Business Administration, computer science, math, engineering, or related field preferred).
• Minimum of 5 years managing employees in a processing/production (survey processing preferred) environment and minimum five years experience in application development, web development, and IT project management.
• Strong technical background.

Please put "Technical Production Manager" in the Subject Line of your email.

Please send your resume with a cover letter including salary expectations via email to productjobs@hrsolutionsinc.com

HR Solutions is an Equal Opportunity Employer.